MiavSupport
We read everything that comes in. Typical reply time: [RESPONSE TIME].
Email us at [SUPPORT EMAIL]. To get a useful answer faster, tell us your username and, where relevant, roughly when the problem happened.
Reporting content or a user
The fastest route is inside the app — every post, comment, message, room and profile has a Report action. Reports go straight to our moderation queue with the context attached, which email cannot give us.
If someone is in immediate danger, contact your local emergency services first. We are not an emergency service.
Account problems
I forgot my password
Use Forgot password on the sign-in screen. We will email you a reset link. Check your spam folder before writing to us.
I think my account was wrongly restricted or banned
Email [SUPPORT EMAIL] with your username. Say what you think happened. A human reviews every appeal against the record of the action that was taken.
I want to leave
See Delete your account — you can deactivate temporarily or delete permanently, both from inside the app.
Coins and purchases
Coins are bought through the app store you installed Miav from, and refunds are handled by that store under its own policy — we cannot issue them on your behalf. If coins you paid for never arrived, email us with the store receipt and we will trace it.
Privacy and your data
To ask what we hold about you, correct it, or have it deleted, email [CONTACT EMAIL]. Our Privacy Policy explains what we collect and how long we keep it.
Security
Found a vulnerability? Please report it privately to [SECURITY EMAIL] rather than posting it publicly, and give us a reasonable chance to fix it. We will not pursue you for good-faith research that does not harm our users or their data.